# COVID-19 Vaccination Helpline - Call Handling

> A sourced UK public sector contract award published by NHS England.

## Key facts

- Buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Supplier: Teleperformance Limited
- Award value: £53,867,602
- Tender value: £53,867,602
- Award date: 4 January 2021
- Published: 26 February 2021
- Contract start: 6 January 2021
- Contract end: 7 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: d073beaa-90ce-460a-a7fe-9c09cf73af43-416158
- OCID: ocds-b5fd17-7da9518f-8cde-4730-afa1-2d3e4f65d68d

## Description

The COVID-19 Vaccination Helpline \(CVH\) is a telephony-based service that provides an alternative to the digital booking platform \(National Booking Service\) to facilitate the booking of vaccine appointments\. This agreement supplies the inbound contact centre services required to deliver the CVH\. This includes provision of: · call centre agents; · contact centre software licences; · CRM software licences; · IT support; and · related management services to manage and report on the provision of services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d073beaa-90ce-460a-a7fe-9c09cf73af43-416158)