# Customer Satisfaction Tracking Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HM Land Registry](/buyers/hm-land-registry/contract-awards)
- Contract winner: [Savanta Group Limited](/contract-winners/savanta-group/public-sector-contract-awards)
- Award value: £732,386
- Tender value: £732,386
- Award date: 27 September 2023
- Published: 27 September 2023
- Contract start: 18 September 2023
- Contract end: 17 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7-684047
- OCID: ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad

## Description

Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services\. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products\. The contract is for an initial term of 3 years \(36 months\) but provides for an additional 2 x 12 month optional extension periods \(24 months\) at the Buyer's sole discretion\. Maximum term is until 17/09/28 \(60 months or 5 years\)\.

## Related contract awards

- [SCS1 Recruitment HMLR701242](/contracts/ocds-b5fd17-f4871600-9e96-480f-95d4-cf5d82c87042): HM Land Registry
- [HMLR701028 - SCS1 Recruitment](/contracts/ocds-b5fd17-19842d2f-8c3c-4128-b88f-085685ac2783): HM Land Registry
- [Contact Centre Technology Maintenance & Support](/contracts/ocds-b5fd17-19ad8800-1d9b-4aa8-91ca-d04dc8ae15b4): HM Land Registry
- [GB-Bristol: Office for Students - Brand Awareness Exploration](/contracts/ocds-b5fd17-b1bbf531-2603-4d28-9338-e153261c9abd): Office for Students
- [GB-Bristol: Office for Students - Commuter Students exploration](/contracts/ocds-b5fd17-c695b86c-fc68-4866-accd-0e351dbd98f6): Office for Students
- [Provision of Equalities Case Studies](/contracts/ocds-b5fd17-5812b222-203f-4253-8f79-0736f86383b7): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7-684047)