# Contract for IT Service Management Toolset

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Contract winner: [FlyForm](/contract-winners/flyform/public-sector-contract-awards)
- Award value: £1,627,307
- Tender value: £1,627,307
- Award date: 17 November 2020
- Published: 6 March 2023
- Contract start: 18 October 2019
- Contract end: 17 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2a5dbd55-3420-402c-bf23-4c6198cbe527-621328
- OCID: ocds-b5fd17-7a504b32-9865-45f0-9887-339987b9f8f8

## Description

This is a Transparency Notice publication to original Contract for SaaS licenses Service Now products, ITSM, ITOM, and SAM applications and professional implementation services as required to deploy Service Now\. This notice replaces previous published awarded contract notice: https://www\.contractsfinder\.service\.gov\.uk/Notice/797bb57e-c5ee-46b2-bba2-71c2cf0e33cb published on the 20th June 2022\. Due to the purchase of additional licenses the contract value has increased\. The original procurement was undertaken through the CCS RM1557\.11 G-Cloud 11, Lot 2 & Lot 3 following Direct Award process\. Total maximum award value is the maximum of all charges including all optional extensions\. This value modification has been completed in compliance with regulation 72 \(a\) of the Public Contracts Regulations 2015\. CQC Reference: CQC ICTC 824\.

## Related contract awards

- [Managed Hosted Infrastructure Services](/contracts/ocds-b5fd17-c0a8d108-63ec-4a06-9e22-1d9a474f08c8): Care Quality Commission
- [Annual Awareness Survey and Stakeholder Sentiment Survey](/contracts/ocds-b5fd17-33278f68-d24c-4bf5-89f0-9404ef4372f7): Care Quality Commission
- [Digital App Licences 2026/27](/contracts/ocds-b5fd17-d614471b-ab9a-42b0-85b0-95f32bd4675d): Care Quality Commission
- [DSTL Service Strategy and Assurance](/contracts/ocds-b5fd17-a7842568-42b8-4ff3-81ae-579e9a90e5f2): Defence Science and Technology Laboratory
- [ServiceNow Licenses](/contracts/ocds-b5fd17-1aaaf461-5e32-4c64-999f-672cfa3c955a): The Pensions Regulator
- [CPT\_25\_19 - ServiceNow enhanced support 01\.04\.25 - 30\.06\.25](/contracts/ocds-b5fd17-6202e363-3be7-4ebf-b194-bf08778ff8b1): National Audit Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2a5dbd55-3420-402c-bf23-4c6198cbe527-621328)