# DDaT24517 Acas Helpline replacement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Contract winner: [Vodafone Limited](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £2,746,553
- Tender value: £3,100,000
- Award date: 11 August 2025
- Published: 2 October 2025
- Contract start: 8 August 2025
- Contract end: 2 March 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 1a0bd080-00f3-437f-9a25-bf639730bd5e-865677
- OCID: ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa

## Description

\*\*\*Please note this is an award notice, not a call for competition\*\*\* Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system\. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116\. \*\*\*CCN001 is to include additional features as per the Call-Off Contract\*\*\*

## Related contract awards

- [DDaT26191 - Software Subscription and Support Services](/contracts/ocds-b5fd17-1477d583-2dd4-4704-8cdd-e6943612c211): UK SHARED BUSINESS SERVICES LIMITED
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [CSP26825 - Business Intelligence Engineer](/contracts/ocds-b5fd17-d7c211d6-83ce-492d-ab18-41232e11c4b9): UK SHARED BUSINESS SERVICES LIMITED
- [Provision of an ESN Wide Area Network \(ESN WAN\)](/contracts/ocds-b5fd17-81bba70b-4c24-48ae-bf0f-8c7fb02c3f8f): Home Office
- [GB-Sheffield: Mobile Voice and Data Services](/contracts/ocds-b5fd17-de541f6f-a4a6-43ab-9fd4-edf071385732): British Business Bank Plc
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016): WANDLE HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e-865677)