# Delivery of Customer Service Training Programme

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [WARWICKSHIRE POLICE](/buyers/warwickshire-police/contract-awards)
- Contract winner: PEARLCATCHERS LIMITED
- Award value: £71,750
- Tender value: £71,750
- Award date: 15 May 2023
- Published: 15 May 2023
- Contract start: 15 May 2023
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 382de2b9-c1c0-4b34-a8f9-4d341b5ac967-644964
- OCID: ocds-b5fd17-7989c7d6-fe83-4b75-82fd-24fc2f7937f4

## Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for the delivery of a customer service training programme\. A RFQ was completed for the initial development & delivery of a pilot programme \(link to original award notice https://www\.contractsfinder\.service\.gov\.uk/Notice/c15679c3-89ab-4d0f-b3ec-aa36ae7ac9d5\) with the intention that the delivery of the programme to the wider force would be undertaken by Warwickshire Police's internal Learning & Development Team, however, resource issues mean this would not be deliverable within timescales\. A direct award via an exemption has been made to extend the contract with the supplier of the pilot programme to also deliver the programme across the force\.

## Related contract awards

- [Provision of Vehicle](/contracts/ocds-b5fd17-49121e07-bc81-4e84-82b3-b6b2f9769173): Warwickshire Police
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- [Telematics Solution](/contracts/ocds-b5fd17-be833c32-e531-4863-8a2b-1677e804b98d): Warwickshire Police
- [Customer Service Training Programme](/contracts/ocds-b5fd17-0ff38f69-b66e-4b7f-aca4-114603ec87ad): Warwickshire Police
- [Diversity and Inclusion Training Essex](/contracts/ocds-b5fd17-33730d3e-ffab-4841-b476-0fba0a18f5db): 7 Forces Procurement
- [Cambridge City Council - Learning and Development Programme to support the Office Accommodation Strategy 2017](/contracts/ocds-b5fd17-4d93aca3-a306-4653-beb8-d96e1ecf828c): Cambridgeshire District Councils

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/382de2b9-c1c0-4b34-a8f9-4d341b5ac967-644964)