# IT Service Management System

> A sourced UK public sector contract award published by Luminate Education Group.

## Key facts

- Buyer: [Luminate Education Group](/buyers/luminate-education-group/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £89,859
- Tender value: £89,859
- Award date: 31 March 2025
- Published: 9 April 2025
- Contract start: 30 November 2024
- Contract end: 30 November 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: 97e3be6d-6369-4c2c-b2bf-05915251a425-839181
- OCID: ocds-b5fd17-796f5f7d-6cdc-41f7-af22-aecd9e09b4e0

## Description

IT Service Management System Plan: Enterprise Annual and Asset Packs 100x Freshservice Enterprise Annual licenses 17x Freshservice Enterprise Annual licenses 15x Freshservice- 500 Asset Pack

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/97e3be6d-6369-4c2c-b2bf-05915251a425-839181)
