# User testing to assess accessibility of the Rail Ombudsman

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: Research Institute for Disabled Consumers
- Award value: £29,600
- Tender value: £29,600
- Award date: 18 December 2023
- Published: 21 December 2023
- Contract start: 19 December 2023
- Contract end: 26 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: abce3d0b-2caf-475b-abf2-a97f62cbde59-709424
- OCID: ocds-b5fd17-794f2ea6-d9fe-48ac-a455-938e14d20d87

## Description

ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers\. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/abce3d0b-2caf-475b-abf2-a97f62cbde59-709424)