Contract award record
User testing to assess accessibility of the Rail Ombudsman
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Public buyer
OFFICE OF RAIL AND ROADawarded to
Contract winner
Research Institute for Disabled ConsumersAward value£29,600
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
ORR is seeking a partner who can undertake User Testing of the Rail Ombudsman service to ensure that access to the service is working well for passengers. This User Testing will be focused on passengers with disabilities, and older users who may also have accessibility needs.