# Independent Phone Line for Consumer PPM Experiences

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Contract winner: National Association Of Citizens Advice Bureaux
- Award value: £45,191
- Tender value: £45,191
- Award date: 23 March 2023
- Published: 11 May 2023
- Contract start: 23 March 2023
- Contract end: 18 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: d7a639c8-fb90-406b-8b3a-920e015b82ca-644322
- OCID: ocds-b5fd17-78cd2c79-0ef3-4d35-8b8b-76ecc29a581f

## Description

Ofgem launched a webform, which will enable consumers to share their experience of having a PPM installed\. Ofgem recognise that a webform on its own may mean that some consumers are unable to share their experience, and these may be the very consumers with vulnerability issues that Ofgem want to hear from\. Ofgem therefore recognises the value in setting up a phone line to run alongside the webform, to support consumers in completing the webform, who would otherwise be digitally excluded\.

## Related contract awards

- [2026-027 Non-Domestic Consumer Research](/contracts/ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f): Ofgem
- [2025-114 Direct Internet Access](/contracts/ocds-b5fd17-a4a4f41b-cac9-45e3-94ff-ff4315316d3a): Ofgem
- [Telephony Solutions](/contracts/ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72): Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d7a639c8-fb90-406b-8b3a-920e015b82ca-644322)