# IT Service Management

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Police, Fire and Crime Commissioner for Northamptonshire](/buyers/police-fire-and-crime-commissioner-for-northamptonshire/contract-awards)
- Tender value: £600,000
- Published: 10 May 2024
- Planned start: 6 August 2024
- Planned end: 5 June 2028
- Stage: open_tender
- Procurement category: goods
- Notice ID: 6f35f33b-8803-4b06-95e4-a0ec0deefca7-749886
- OCID: ocds-b5fd17-78b938ad-c998-41f3-8012-50358fed87b8

## Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management \(ITSM\) platform for Police and Fire customers\. The IT Technical Support team currently have to use two ITSM platforms, one an older version \(for Police\) and more recent version for Fire\. The Police system has on average 2\.2k incidents and requests coming through each month, Fire has approximately 120\. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers\.

## Related contract awards

- [The Provision of a Principal Officer Car](/contracts/ocds-b5fd17-ae0b47ee-a1fd-4b19-b332-fe9c5fdec754): Police, Fire and Crime Commissioner for Northamptonshire
- [Provision of Safend Support and Maintenance](/contracts/ocds-b5fd17-6b034aa1-552e-4eaf-a987-479bb3673bb7): Police, Fire and Crime Commissioner for Northamptonshire
- [The Provision of Replacement Boilers and Associated Works](/contracts/ocds-b5fd17-33c48349-4142-4148-89da-489624f7a7ea): Police, Fire and Crime Commissioner for Northamptonshire

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6f35f33b-8803-4b06-95e4-a0ec0deefca7-749886)