Tender notice
IT Service Management
Notice details
- Published
- Category
- goods
- Buyer region
- East Midlands
- Source
- View official notice
Public buyer
Tender value£600,000
- Planned startAs published in the notice
- Planned endAs published in the notice
Work description
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.