# Surge Capacity Contact Centre Services for the Business Support Helpline

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Contract winner: [Serco Ltd](/contract-winners/serco/public-sector-contract-awards)
- Award value: £1,033,000
- Tender value: £1,033,000
- Award date: 20 March 2020
- Published: 11 September 2020
- Contract start: 20 March 2020
- Contract end: 1 May 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 96d24f27-7195-4aed-998d-69ce3beef285-380423
- OCID: ocds-b5fd17-789bc7d2-26e9-4dad-a918-f8a92d205e6b

## Description

Overflow capacity for the Business Support Helpline\. Additional information: This was a direct award from RM3815 Lot 2 due to reasons of extreme urgency brought about by events unforeseeable by the contracting authority\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/96d24f27-7195-4aed-998d-69ce3beef285-380423)