Highways England's Performance in Road Period 2

Objectives We are looking to work with a consultancy to provide insight into Highways England's preparations and early delivery performance during the road period (RP2). In particular we are interested in how Highways England's is delivering the RIS in a way that adds value for its roads users and improves efficiency. This programme task will support our monitoring of Highways England's operational and financial performance, including monitoring its delivery of the RIS.

Scope The overall scope of the project is divided into four workstreams. The scope for the first workstream is defined in more detail as we plan to finalise the detailed scope for the other three workstreams in collaboration with the successful consultancy.

The workstreams are: 1. Defects Management Performance Review 2. Smart Motorways safety review 3. Customer satisfaction learning 4. Emerging Support Areas

Additional information: This procurement is being conducted through the ORR Procurement tool (Bravo). All correspondence, including any clarification questions, must be sent through Bravo.

NOTE: Tender Response Deadline is 17 Aug 20 at 17:00hrs