# GB-Liverpool: EM152 - Replacement of Service Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Liverpool School of Tropical Medicine](/buyers/liverpool-school-of-tropical-medicine/contract-awards)
- Tender value: £100,000
- Published: 14 October 2025
- Planned start: 31 January 2026
- Planned end: 30 January 2031
- Stage: open_tender
- Procurement category: services
- Notice ID: 4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c-868144
- OCID: ocds-b5fd17-76255f2f-87ce-46d7-91a8-3631279daad3

## Description

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs\. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

## Related contract awards

- [GB-Liverpool: EM162 - LSTM Stationary Tender via Lot 1 of OFF3166 NW\.](/contracts/ocds-b5fd17-b0001b3a-b59b-4194-afcd-e2fddbeb5a5c): Liverpool School of Tropical Medicine
- [GB-Liverpool: EM152 - Replacement of Service Management System](/contracts/ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18): Liverpool School of Tropical Medicine
- [GB-Liverpool: Insecticide Chemist Consultancy](/contracts/ocds-b5fd17-4c29e9e8-9a37-48ad-a1fa-209f2e529571): Liverpool School of Tropical Medicine

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4ef0a23a-8a11-4bb9-9fb8-e69d4cc73b6c-868144)