# 1819CSTDii Understanding customers who receive support through VCS organisations

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IFF Research](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £57,635
- Tender value: £57,635
- Award date: 11 July 2019
- Published: 23 July 2019
- Contract start: 12 July 2019
- Contract end: 30 November 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 9cac340e-a073-4844-abcf-5c3849d407b5-303332
- OCID: ocds-b5fd17-73b7011e-c5ff-4dc0-82cc-f02e0c886149

## Description

The aim of this research is to better understand customers who receive support through VCS organisations\. The research will consist of 45 depth interviews with a range of customers who use VCS services to support them with their dealings with HMRC\.

## Related contract awards

- [Multi-model research methods platform for User Research](/contracts/ocds-b5fd17-1d2bb17c-613e-493f-95f8-22da18f0fe0c): H M REVENUE & CUSTOMS
- [Apprenticeship Training Services](/contracts/ocds-b5fd17-fdcb370a-af5f-4fc4-ac39-67d0e3a55b50): H M REVENUE & CUSTOMS
- [Recruitment of Independent Advisors for PSC](/contracts/ocds-b5fd17-74518173-4f3a-4b30-a614-6dbfe7ddcb03): H M REVENUE & CUSTOMS
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9cac340e-a073-4844-abcf-5c3849d407b5-303332)