# PR2176 - Review of Guidance Documentation 2023

> A sourced UK public sector contract award published by Parliamentary and Health Service Ombudsman.

## Key facts

- Buyer: [Parliamentary and Health Service Ombudsman](/buyers/parliamentary-and-health-service-ombudsman/contract-awards)
- Supplier: [YouGov plc](/suppliers/yougov/public-sector-contract-awards)
- Award value: £7,842
- Award date: 15 February 2023
- Published: 1 March 2023
- Contract start: 16 February 2023
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 0671b3d4-edcd-425d-bd1b-0a29c4f8a6d6-620102
- OCID: ocds-b5fd17-7391528d-e1ac-43a7-ad75-1a2761328014

## Description

PHSO have developed and published a range of public facing documents\. Collectively, these documents outline guidance and recommendations regarding what constitutes a good complaint handling experience for complainants, and also the standards to which PHSO should hold itself to\. Each of these have been in existence for a number of years\. We therefore want to undertake a review of these documents to assess their ongoing relevance and ensure their continuing efficacy\.

## Related contract awards

- [PR2344- Turbo360 License](/contracts/ocds-b5fd17-7394a6ac-c687-4b99-8757-9451af78472c) — Parliamentary and Health Service Ombudsman
- [PR2339 Saas-based ITSM Solution](/contracts/ocds-b5fd17-095533ea-8f86-4e19-b90b-3af7a4582a3d) — Parliamentary and Health Service Ombudsman
- [PR2312- Multi-Route Digital Identity Verification \(IDV\) Services: GBG ID3global and GBG IDscan Enterprise](/contracts/ocds-b5fd17-bc123846-8559-4bbe-9286-b6baa2818926) — Parliamentary and Health Service Ombudsman
- [PR2333- Staff Survey](/contracts/ocds-b5fd17-0b251b53-ed86-451e-982f-53b7a9a2587f) — Parliamentary and Health Service Ombudsman
- [T1154 Coastal Resilience Survey](/contracts/ocds-b5fd17-84fcae8a-de70-457b-8119-fcf4fee1e02b) — UNIVERSITY OF ESSEX
- [GB-Bristol: PCR2015 Framework Direct Award / Desktop Exercise Notices](/contracts/ocds-b5fd17-61d4018a-d0da-4b9d-a23d-0a833ec8e25d) — Office for Students
- [PS24228 - ACAS eLearning Review Research](/contracts/ocds-b5fd17-4362693e-92d1-4ab1-9ab1-f2e110307f3e) — UK SHARED BUSINESS SERVICES LIMITED
- [GB-Bristol: Conceptualising the student interest](/contracts/ocds-b5fd17-b7a7c4ea-c907-41a6-aa1c-edca1a5042b1) — Office for Students
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0671b3d4-edcd-425d-bd1b-0a29c4f8a6d6-620102)