# ITSM Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ADVISORY, CONCILIATION AND ARBITRATION SERVICE](/buyers/advisory-conciliation-and-arbitration-service/contract-awards)
- Contract winner: [HALO SERVICE SOLUTIONS LTD](/contract-winners/halo-service-solutions/public-sector-contract-awards)
- Award value: £400,000
- Tender value: £400,000
- Award date: 8 July 2024
- Published: 29 July 2024
- Contract start: 15 July 2024
- Contract end: 14 July 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488-771557
- OCID: ocds-b5fd17-73110597-3b8d-4c30-818e-472810d96f84

## Description

ITSM tool to improve customer service and user request management,

## Related contract awards

- [Software Tester](/contracts/ocds-b5fd17-b87b9583-ac57-46d1-b8e9-f42a06b14333): ADVISORY, CONCILIATION AND ARBITRATION SERVICE
- [Moodle Consultancy, Maintenance and Development Services](/contracts/ocds-b5fd17-226c5a50-b1c0-460c-a02d-a383374fe9f6): ADVISORY, CONCILIATION AND ARBITRATION SERVICE
- [Secondary Backup Solution](/contracts/ocds-b5fd17-36c828b0-3191-4129-a864-8dfe346b1db3): ADVISORY, CONCILIATION AND ARBITRATION SERVICE
- [NECS Capacity Tracker Halo ISTM](/contracts/ocds-b5fd17-2cb4d037-385e-49a1-9604-7692f3ef1603): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [ITSM Renewal and Expansion](/contracts/ocds-b5fd17-282c41c0-fa22-4938-a1d3-4b3c87c57d72): GREENSQUAREACCORD LIMITED
- [Halo service desk licences and support](/contracts/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e): National Institute for Health and Care Excellence

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5b2f9f95-47a4-49fb-90f1-c4ac1e3a7488-771557)