# Provision of Automated Intelligent enabled Telephony and Searchbot Service

> A sourced UK public sector contract award published by Hull City Council.

## Key facts

- Buyer: [Hull City Council](/buyers/hull-city-council/contract-awards)
- Supplier: [INFORM COMMUNICATIONS LTD](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £195,504
- Tender value: £195,504
- Award date: 4 November 2020
- Published: 14 December 2020
- Contract start: 4 November 2020
- Contract end: 3 November 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 0333cb3c-c2b2-4bcc-8dfc-ce509504caf4-400287
- OCID: ocds-b5fd17-72b74976-4f94-4bbe-b1ae-80198f3d045d

## Description

The provision of an Automated Intelligent \(A\.I\.\) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0333cb3c-c2b2-4bcc-8dfc-ce509504caf4-400287)