# CRM - Replacement Contract

> A sourced UK public sector contract award published by FCA.

## Key facts

- Buyer: [FCA](/buyers/fca/contract-awards)
- Supplier: [Salesforce UK Limited](/suppliers/salesforce-uk/public-sector-contract-awards)
- Award value: £32,027,381
- Tender value: £32,027,381
- Award date: 4 July 2025
- Published: 8 July 2025
- Contract start: 21 July 2025
- Contract end: 20 July 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 613e02ea-0ae4-4a40-acd0-75cf24d9d8c3-853320
- OCID: ocds-b5fd17-729eaf38-5118-4ad4-a4d5-bdfe97c4653e

## Description

CRM contract for an initial term of five years with a further five years potential extension

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/613e02ea-0ae4-4a40-acd0-75cf24d9d8c3-853320)
