# Cloud Based Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: First Ark Group
- Contract winner: [SOCIAL TELECOMS C\.I\.C\.](/contract-winners/social-telecoms-c-i-c/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £300,000
- Award date: 14 March 2021
- Published: 22 April 2021
- Contract start: 15 March 2021
- Contract end: 15 June 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 13bd42c4-a6b5-49df-b246-a1c4d87273a6-428092
- OCID: ocds-b5fd17-71aff88d-86d6-4d2f-ba96-802e6785ec8f

## Description

Livv Housing have contracted for the implementation of Unified Communication as a Service \(UCaaS\) and/or Contact Center as a Service \(CCaaS\) solutions\. This contract is a direct award from the PFH Telecommunication and Associated Services Framework \(Lot 1a\) thus the closing date and time entered for this notice are purely indicative as they are required information on the Contracts Finder form\.

## Related contract awards

- [Supply of Lone Worker Devices](/contracts/ocds-b5fd17-56d681e2-137e-4ee7-8c72-d8098f80488d): First Ark Group
- [Development Works Ash Grove, Whiston](/contracts/ocds-b5fd17-08f7cd8f-21c4-4ff2-af57-625c8e907126): First Ark Group
- [Fuel Cards and Associated Services](/contracts/ocds-b5fd17-1eb91ea4-358b-4054-a812-afa71aecd5ff): First Ark Group
- [Community wifi and digital inclusion](/contracts/ocds-b5fd17-3450dc1c-6b08-4d91-8024-a1547296c707): STOCKPORT HOMES LIMITED
- [Provision of 8x8 Services](/contracts/ocds-b5fd17-9d471c5e-73cd-466f-a8ee-a9a02a2044ba): ROOFTOP HOUSING GROUP LIMITED
- [Mobiles & Associated Services - EE](/contracts/ocds-b5fd17-9d42ac14-e6ab-498b-9dc8-8fa95f6c8e27): CITIZEN HOUSING GROUP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13bd42c4-a6b5-49df-b246-a1c4d87273a6-428092)