# Contact Engagement Programme - Telephony Services - Voice Automation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: NUANCE COMMUNICATIONS IRELAND LIMITED
- Award value: £19,008,915
- Tender value: £19,008,915
- Award date: 20 May 2020
- Published: 27 November 2020
- Contract start: 28 August 2020
- Contract end: 27 August 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 3ae43394-3fce-46e1-9a2f-773550f4272b-396635
- OCID: ocds-b5fd17-7079c781-0b8c-4634-b34c-d7065322d090

## Description

Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3ae43394-3fce-46e1-9a2f-773550f4272b-396635)