# TD1962- WebChat Solution

> A sourced UK public sector contract award published by DERBY CITY COUNCIL.

## Key facts

- Buyer: [DERBY CITY COUNCIL](/buyers/derby-city-council/contract-awards)
- Supplier: [ICS AI Ltd](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £800,000
- Tender value: £800,000
- Award date: 11 January 2023
- Published: 5 February 2024
- Contract start: 12 January 2023
- Contract end: 11 January 2026
- Stage: awarded
- Procurement category: services
- Notice ID: d7af6923-b1c3-42b1-9f54-88b466c2f14c-718356
- OCID: ocds-b5fd17-6f457cad-d00a-493d-9f84-2a153ecdd2c7

## Description

WebChat Solution Additional information: Option for 1 x 12 month extension

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d7af6923-b1c3-42b1-9f54-88b466c2f14c-718356)
