# Automated inbound telephony system

> A sourced UK public sector contract award published by YORK TEACHING HOSPITAL NHS FOUNDATION TRUST.

## Key facts

- Buyer: YORK TEACHING HOSPITAL NHS FOUNDATION TRUST
- Supplier: [NETCALL TELECOM LIMITED](/suppliers/netcall-telecom/public-sector-contract-awards)
- Award value: £209,855
- Tender value: £209,855
- Award date: 11 July 2019
- Published: 31 July 2019
- Contract start: 26 July 2019
- Contract end: 31 July 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 3e2a078d-6414-4862-8a56-5a352846906d-304883
- OCID: ocds-b5fd17-6d453def-72e0-40ed-9117-aa74fde45536

## Description

Automated inbound telephony call handling system\. Awarded via Crown Commercial Services framework RM1045 Network Services Lot 4\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3e2a078d-6414-4862-8a56-5a352846906d-304883)
