# Customer Center Services for CSG

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Contract winner: Foundever GB Limited
- Award value: £233,267
- Tender value: £598,493
- Award date: 1 September 2023
- Published: 12 September 2023
- Contract start: 1 September 2023
- Contract end: 17 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e-679779
- OCID: ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7

## Description

The Home Office seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, Escalations points, and any technical-related support questions\.

## Related contract awards

- [NDS \(National Drug System\) Test and Production Environment](/contracts/ocds-b5fd17-96a8bfc1-34f4-4e60-a8d7-5214de53dba5): Home Office
- [Hardware Purchase](/contracts/ocds-b5fd17-86a235f9-b89d-4c5a-91ce-4e68874ddc92): Home Office
- [Teams Phone - Unified Communications](/contracts/ocds-b5fd17-bf196204-5a51-435f-9a7b-6226b997fae6): Home Office
- [FCDO Centralised Telephony Operator Service](/contracts/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e): Foreign Commonwealth and Development Office
- [GB-London: CON-22-159 Contingency Contact Centre](/contracts/ocds-b5fd17-5e8f0b5f-8bf2-48ae-b2e6-5e0c1daf2bb6): Financial Conduct Authority
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2438a1f7-e0e8-46b0-a3e0-2516d5ec9e7e-679779)