# ITSM Solution

> A sourced UK public sector contract award published by Devon & Somerset Fire & Rescue Service.

## Key facts

- Buyer: [Devon & Somerset Fire & Rescue Service](/buyers/devon-somerset-fire-rescue-service/contract-awards)
- Supplier: [HORNBILL SERVICE MANAGEMENT LIMITED](/suppliers/hornbill-service-management/public-sector-contract-awards)
- Award value: £120,960
- Tender value: £120,960
- Award date: 15 April 2025
- Published: 16 January 2026
- Contract start: 1 May 2025
- Contract end: 30 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 14755d1a-15f0-40af-ba1a-ab220790c11d-879550
- OCID: ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68

## Description

Provision of service management software

## Related contract awards

- [DSQ301-26 Academy Vehicle](/contracts/ocds-b5fd17-2239c429-f89c-4bd7-8953-a665bac941e3) — Devon & Somerset Fire & Rescue Service
- [Provision of Telematics](/contracts/ocds-b5fd17-18461c55-1de8-46a4-b6e7-568e63cd38a1) — Devon & Somerset Fire & Rescue Service
- [PSDS4 Delivery Consultancy](/contracts/ocds-b5fd17-f6852dfa-17fc-4805-8eac-ee75a5c56f42) — Devon & Somerset Fire & Rescue Service
- [Contract Award](/contracts/ocds-b5fd17-85783de2-3a19-400b-95a3-0fbebfd2b4c6) — Devon & Somerset Fire & Rescue Service
- [IT Service Management Software](/contracts/ocds-b5fd17-3a294d58-c3a3-4dd2-a01e-28e1d6207e44) — The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust
- [Case Management/CRM System](/contracts/ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68) — Warwickshire County Council
- [Hornbill Service Manager](/contracts/ocds-b5fd17-33e4d4a9-e25b-4b8e-889b-28ddd78244ab) — The Queen Elizabeth Hospital King's Lynn Nhs Foundation Trust
- [IT Service Management \(Hornbill\)](/contracts/ocds-b5fd17-8f4be8cd-dd9e-472f-babe-3d9c3d635b45) — Staffordshire Police
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/14755d1a-15f0-40af-ba1a-ab220790c11d-879550)