# Housing 21 - Call Monitoring

> A sourced UK public sector contract award published by Housing 21.

## Key facts

- Buyer: [Housing 21](/buyers/housing-21/contract-awards)
- Supplier: Appello Careline Limited
- Award value: £14,000,000
- Tender value: £14,000,000
- Award date: 31 October 2025
- Published: 9 June 2026
- Contract start: 1 November 2025
- Contract end: 31 October 2035
- Stage: awarded
- Procurement category: services
- Notice ID: 4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350
- OCID: ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd

## Description

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process\. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included\. This contract is for a period of 5 years with an option 2 years \+ 2 years \+ 1 year\.

## Related contract awards

- [Provision of Shower Room Supplies and Accessories](/contracts/ocds-b5fd17-37a0dbc2-9dc7-4702-b2cf-02361e781567) — Housing 21
- [Provision of Insurance and related services to Housing 21](/contracts/ocds-b5fd17-cfead69d-7886-4c9f-9cb0-f897de6baeae) — Housing 21
- [Housing 21, Feb25, Cats 3\.1&3\.3 - Northern Elevator](/contracts/ocds-b5fd17-6ad3d4b7-81a5-42a7-8250-97df07b4b00a) — Housing 21
- [Gas Appliance Servicing & Repairs](/contracts/ocds-b5fd17-4cee941a-057c-4cc9-b4e8-ddd9e1fb2014) — Housing 21
- [Warden Call Monitoring Services](/contracts/ocds-b5fd17-84ce5e8c-1d12-44cf-b09a-6f6c3324f543) — East Suffolk District Council
- [Monitoring Services](/contracts/ocds-b5fd17-4769df33-6bc1-484b-8e3b-954ade020602) — CURO GROUP \(ALBION\) LIMITED
- [A2Dominion Group - Alarm Response Centre \(ARC\) Service \(FH22\_001\)](/contracts/ocds-b5fd17-8fbd3a30-2b60-47a6-8285-117fcd69f97b) — A2Dominion Housing Group Ltd
- [Out of Hours Call Centre](/contracts/ocds-b5fd17-2aa66d9c-66d5-4a0a-8dae-ae8d46ed043b) — Optivo
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350)