# IT Service Support Management \(ITSSM\) Toolset

> A sourced UK public sector contract award published by National Archives Public Record Office.

## Key facts

- Buyer: National Archives Public Record Office
- Supplier: [Alemba Ltd\.](/suppliers/alemba/public-sector-contract-awards)
- Award value: £95,677
- Award date: 3 March 2017
- Published: 28 March 2017
- Contract start: 6 March 2017
- Contract end: 5 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: ca563f97-4f6b-4276-92b9-0de69894de05-138286
- OCID: ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30

## Description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management \(ITSSM\) toolset preferably, but not exclusively, as a Software as a Service \(SaaS\) solution to The National Archives \(TNA\), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available\. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff\. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each \(3\+1\+1\)\.

## Related contract awards

- [Collection Care Furniture](/contracts/ocds-b5fd17-5f79caf6-adca-11e6-9901-0019b9f3037b) — National Archives Public Record Office
- [Funding Feasibility Study](/contracts/ocds-b5fd17-fd5a91ae-adc9-11e6-9901-0019b9f3037b) — National Archives Public Record Office
- [Works Contract - The National Archives](/contracts/ocds-b5fd17-1a6dc994-adca-11e6-9901-0019b9f3037b) — National Archives Public Record Office
- [Lighting](/contracts/ocds-b5fd17-721c9396-adc9-11e6-9901-0019b9f3037b) — National Archives Public Record Office
- [IT Service Support Management Tool \(ITSSM\)](/contracts/ocds-b5fd17-6c424d02-cfc0-493b-832a-6a94e841a5e0) — The National Archives
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05-138286)