# Inbound Mail and Document Management for DWP

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Restore Digital Limited](/contract-winners/restore-digital/public-sector-contract-awards)
- Award value: £105,047,306
- Tender value: £105,047,306
- Award date: 26 July 2024
- Published: 31 July 2024
- Contract start: 30 July 2024
- Contract end: 29 July 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 718ddd10-148b-4275-9190-9d86e601bda5-772972
- OCID: ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872

## Description

This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions \(DWP\)\. This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens \(received via Royal Mail\)\. DWP has in place c\. 1,100 'non-geographic' postcodes used as the basis for the sortation\. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules\. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens\. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition \(OCR\) to index items that are scannable and readable\. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage\. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records\.

## Related contract awards

- [Jobs and Career Services](/contracts/ocds-b5fd17-c7e0e411-7f80-412c-a162-3837a1f648e7): Department for Work and Pensions
- [Digital Workplace AI Support](/contracts/ocds-b5fd17-543ca8b4-5ba4-4d53-8615-72d9ad3ec459): Department for Work and Pensions
- [Solution Integration Services for Enterprise Productivity Platform](/contracts/ocds-b5fd17-c96bc5ff-b57e-4a28-a938-b331a8554ad3): Department for Work and Pensions
- [OCR Scanning](/contracts/ocds-b5fd17-fd7757ed-b7f5-4e73-878a-3d5130f51402): Ministry of Justice
- [Input and Output Communications](/contracts/ocds-b5fd17-dfc03092-4874-4637-ae18-78d66ce174d1): H M Revenue & Customs
- [Virtual Mail Room, Document Scanning and Data Extraction](/contracts/ocds-b5fd17-2a879640-7002-4870-92e1-dc94de0a1230): HM Land Registry

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/718ddd10-148b-4275-9190-9d86e601bda5-772972)