# Customer Portal Contract 2026

> A sourced UK public sector contract award published by WEST KENT HOUSING ASSOCIATION.

## Key facts

- Buyer: [WEST KENT HOUSING ASSOCIATION](/buyers/west-kent-housing-association/contract-awards)
- Supplier: [Plentific Ltd\.](/suppliers/plentific/public-sector-contract-awards)
- Award value: £187,850
- Tender value: £187,850
- Award date: 5 June 2026
- Published: 25 June 2026
- Contract start: 25 June 2026
- Contract end: 24 June 2029
- Stage: awarded
- Procurement category: services
- Notice ID: f7c596fa-4f57-4097-a54a-0eb05c2c5985-903466
- OCID: ocds-b5fd17-666ca712-5dcf-4401-8644-f33bc615e13f

## Description

\*This is for information only, as the contract has been awarded\*\. West Kent Housing Association is seeking a Supply Partner for the provision of a proven and secure Customer Portal, with recent experience of interoperating with Civica Cx Housing Management System \(HMS\) at other Housing Associations, to include the following functionality: Rent information, Rest Statements, Make Payment, Request / Raise a Repair, Track a Repair, Update household information, view tenancy documents and raising requests\. The contract will be for an initial 3-year term, with the option to extend for a further year\. We intend to award the contract via the Crown Commercial Services G-Cloud Framework 14, to enable us to select the Supply Partner who best meets our requirements\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7c596fa-4f57-4097-a54a-0eb05c2c5985-903466)