# Providing a better service to the Freight and Road Haulage Industry

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Arup](/contract-winners/arup/public-sector-contract-awards)
- Award value: £640,476
- Tender value: £640,476
- Award date: 5 June 2018
- Published: 6 June 2018
- Contract start: 5 June 2018
- Contract end: 4 June 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 25e3d7a0-8bb1-4865-9649-3fb3cdd50abc-220482
- OCID: ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff

## Description

Highways England is looking to set up a contract for the provision of a Technical Consultancy project, in support of their Customer Service Strategy and the Customer Service Strategic Plan, which sets out our key customer service improvement themes in the coming years, as we move in to the second Road Investment Strategy period, with customer service being the second imperative\. This commission will focus on one of fifteen improvement themes, all of which are driven by customer insight and describe our customer ambition for each\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc): Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8): Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9): Highways England
- [Engineering Services HQ LV\+HV replacement 2026](/contracts/ocds-b5fd17-9b35d754-05b2-4273-8a2c-9d3ac0cef33a): Met Office
- [S30110 Road Safety Enablement 26/27](/contracts/ocds-b5fd17-cf7787bf-4f0f-4511-8f96-48cc299846be): National Highways Limited
- [Engineering services HQ LV project 2026](/contracts/ocds-b5fd17-3a081ba5-6400-4f83-8ead-dfb6935dfbe3): Met Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc-220482)