# Measuring passenger awareness of the Rail Ombudsman

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: [SAVANTA GROUP LIMITED](/contract-winners/savanta-group/public-sector-contract-awards)
- Award value: £49,950
- Tender value: £49,950
- Award date: 8 December 2023
- Published: 11 December 2023
- Contract start: 11 December 2023
- Contract end: 29 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: b3e17e07-70fa-4f3f-a286-552a36ab6f35-705830
- OCID: ocds-b5fd17-65baea52-0b0a-4707-8182-84962a90a065

## Description

ORR wishes to establish the levels of passenger awareness of the Rail Ombudsman amongst rail users in Great Britain, along with their perceptions of the value and utility of the service\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b3e17e07-70fa-4f3f-a286-552a36ab6f35-705830)