# Casework Assistance services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Housing Ombudsman](/buyers/housing-ombudsman/contract-awards)
- Contract winner: Clanchatton Birmingham Ltd
- Award value: £850,000
- Tender value: £850,000
- Award date: 25 August 2020
- Published: 19 September 2020
- Contract start: 16 September 2020
- Contract end: 30 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 11866a20-420c-4080-ae2f-8eaa33ff498b-382169
- OCID: ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3

## Description

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector\. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case\. The expected output per month from 01 November 2020 to 30 June 2021 is approximately 75 case completed per month

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- [Case History Analysis](/contracts/ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d): HOUSING OMBUDSMAN SERVICE
- [Housing Ombudsman outsourced casework](/contracts/ocds-b5fd17-d4726cca-ab55-493d-90a8-ee4f65728a25): HOUSING OMBUDSMAN SERVICE

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b-382169)