London Victim and Witness Service

Since 2019, MOPAC has commissioned the London Victim and Witness Service (LVWS) that provides support for victims and witnesses of crime. The current LVWS contract comes to an end on 30th September 2024.

The Police and Crime Plan 2022-25 strengthens the commitment made to improve support for victims with a focus on:

Improving the service and support that victims receive from the MPS, support services and the CJS, including in online interaction;

Victims receiving a better criminal justice response and outcome;

Reducing the number of repeat victims of domestic abuse, sexual violence and stalking.

MOPAC wants to work with providers to develop an Ecosystem of support services across London. The Ecosystem will champion trusted relationships and collaboration across services, whilst providing the necessary balance of specialist and by and for provision alongside robust and resilient pan-London services to effectively support victims from London's diverse communities.

The services will be expected to deliver an agreed set of outcomes and share knowledge, skills and capabilities to support its continuous development and efficiency.

MOPAC and partners within the Ecosystem will work closely with the Metropolitan Police Service on the development of a Victim Care Hub, to improve victims' experience of the Criminal Justice System (CJS).

To form this Ecosystem, MOPAC will be looking to commission the following four services through a series of separate tenders:

Central referral mechanism and support service for adult victims

Specialist service for victims of domestic abuse

Specialist service for young victims

Specialist restorative justice services

Tender number 1 is the purpose of this prior information notice. The contract will run for an initial period of up to 42 months (3.5 years), with the option to extend for up to a further 24 months (2 years). The indicative value of this service is £21,759,000 over the full 5.5 year term. There are potential additional services that may be included into this contract, at a maximum additional value of £21,400,000. This brings the total maximum value to £43,159,000.

At a minimum, Tender number 1 will be expected to deliver the following:

Maintain referral mechanisms from the Police on behalf of the Ecosystem to ensure victims eligible for specialist support are passed to the correct services in a timely manner

Assessment the needs of adult victims of crime

Provide a range of practical and emotional support to adult victims of crime

Work with partners across the Ecosystem to develop innovative ways to deliver better outcomes

Maintenance of the LVWS website and service directory

Pre-trial information and support for all witnesses attending court, including defence witnesses

Stand up a response, in concert with relevant agencies, following any major crime incidents

Adapt to changing requirements including need and demand for services and changes to the CJS

Additional information: Communication regarding this notice should be addressed to: LVWSdesign@mopac.london.gov.uk