# 1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IFF Research](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £66,225
- Tender value: £66,225
- Award date: 18 August 2016
- Published: 18 January 2017
- Contract start: 1 September 2016
- Contract end: 31 March 2017
- Stage: awarded
- Procurement category: services
- Notice ID: 55a539de-3a30-4f03-a3f7-ca2ce4007c61-125544
- OCID: ocds-b5fd17-617b371e-7725-44ad-b9f5-1c66e4b1ea82

## Description

This qualitative research project will involve interviews with customers who have completed a Self Assessment online return containing trigger prompts \(i\.e\. on-line messages/links to guidance\)\. It will explore their experiences, attitudes and perceptions of the trigger prompts and will inform our understanding of the customer experience, enabling us to identify areas where improvements can be made\. Additional information: This contract was let as part of a mini competition within the DWP Social and Economic Research Framework 2013

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/55a539de-3a30-4f03-a3f7-ca2ce4007c61-125544)