# Out of Hours Call Handling Service 2023

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [CHP](/buyers/chp/contract-awards)
- Tender value: £132,000
- Published: 9 November 2023
- Planned start: 29 March 2024
- Planned end: 28 March 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: b855984d-a022-422b-8603-0b77650f9aea-696798
- OCID: ocds-b5fd17-6115b833-93bc-44c6-97b9-fd7993e8dfe9

## Description

CHP has an in-house Customer Resolution Centre \(CRC\) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday\. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year\. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open\. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP\. Additional information: Completed documents must be submitted via the ProContract e-tendering portal\. You can access the tender pack on the ProContract Portal: https://procontract\.due-north\.com/Procurer/Advert/View?advertId=9ee3e0d9-657d-ee11-8125-005056b64545&fromAdvertEvent=True The project reference is DN698009\. if your organisation is not registered on ProContract click on the following link https://procontract\.due-north\.com/register, and complete the registration process\.

## Related contract awards

- [Responsive Roofing Works \(CHP\)](/contracts/ocds-b5fd17-6a5c2c4f-827a-4d43-ba27-976a6cbce9b0): CHP
- [Lift Replacement Works \(x2\)](/contracts/ocds-b5fd17-50e85fb5-50ec-4a83-83cf-57fe2ce36905): CHP
- [Security Operation Centre](/contracts/ocds-b5fd17-f3cec90c-860e-4fdf-8192-7fc8c167412e): CHP

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea-696798)