# Live Service & Service Desk Implementation Partner Phase 1 - Discovery

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Foreign, Commonwealth and Development Office](/buyers/foreign-commonwealth-and-development-office/contract-awards)
- Contract winner: [CGI IT UK Ltd](/contract-winners/cgi-it-uk/public-sector-contract-awards)
- Award value: £137,232
- Tender value: £137,232
- Award date: 25 September 2020
- Published: 2 January 2021
- Contract start: 19 October 2020
- Contract end: 19 January 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 59bd78ce-4351-425b-b6fa-3cb2ecf570b2-403335
- OCID: ocds-b5fd17-605f8e8d-03cb-4b15-9323-f7cf81a66ea1

## Description

The Foreign & Commonwealth Office\. As of 01/09/20 The Foreign, Commonwealth & Development Office\. This contract was tendered and awarded via CCS's Digital Outcomes and Specialists framework agreement \(DOS\), RM1043\.6\. Discovery and Transition Planning exercise to support the FCO in 1\) documenting its existing ICT landscape across the FCO/DFID founding bodies; and 2\) assist the FCO/DfID in understanding options on a migration pathway to merge the service desk/service management organisations of both ICT organisations \(setting out interim transition states\)\. The FCO does not have available skilled resources to conduct a Discovery, Gap Analysis & Options Appraisal of its Service Management & Integration and Service Desk capabilities at this time\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/59bd78ce-4351-425b-b6fa-3cb2ecf570b2-403335)