# TfL 90865 Lot 2: Task C - Staff and Information Survey \(SIS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: GfK NOP Ltd
- Award value: £2,813,712
- Tender value: £2,813,712
- Award date: 1 July 2015
- Published: 18 November 2016
- Contract start: 1 July 2015
- Contract end: 30 June 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 4c0fbd83-d4b5-4d3a-92c2-790fb05b91d7-89247
- OCID: ocds-b5fd17-5ee48615-adc9-11e6-9901-0019b9f3037b

## Description

Provision of Staff and Information Survey \(SIS\), where research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made\. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4c0fbd83-d4b5-4d3a-92c2-790fb05b91d7-89247)