# TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey \(MTS\), Bus Stations MTS and Oyster Ticket Stop Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: GfK NOP Ltd
- Award value: £3,436,383
- Tender value: £3,436,383
- Award date: 1 April 2015
- Published: 18 November 2016
- Contract start: 1 April 2015
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 004d6fdf-17a4-4c31-a8df-880b68ba62e7-89241
- OCID: ocds-b5fd17-5ed849a3-adc9-11e6-9901-0019b9f3037b

## Description

Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made\. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience\.

## Related contract awards

- [Physical Security Guarding and Reception Services](/contracts/ocds-b5fd17-6e5e6fd6-d303-4e10-b5a3-efac117dbf1f): TRANSPORT FOR LONDON
- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON
- [Wider World of Film - Research Project - AWARD](/contracts/ocds-b5fd17-50567c07-191f-408e-8882-c8a11d8f81d3): BFI
- [Trainers Operating At Independent Greyhound Racetracks](/contracts/ocds-b5fd17-5456ef50-2302-4251-956d-7a3fd2d3004f): Defra Network eTendering Portal
- [Customer Research Services and Insight Services Framework - Lot 3](/contracts/ocds-b5fd17-83023acb-adc9-11e6-9901-0019b9f3037b): Transport for London

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/004d6fdf-17a4-4c31-a8df-880b68ba62e7-89241)