# IT Service Management Software

> A sourced UK public sector contract award published by South Tyneside Council.

## Key facts

- Buyer: [South Tyneside Council](/buyers/south-tyneside-council/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £193,560
- Tender value: £193,560
- Award date: 10 June 2024
- Published: 6 March 2025
- Contract start: 10 June 2024
- Contract end: 9 June 2027
- Stage: awarded
- Procurement category: goods
- Notice ID: 1eb17c84-6251-448b-ac36-ea744888408a-832270
- OCID: ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e

## Description

Service Management Software - Freshservice Pro, Unlimited asset pack, onboarding package

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1eb17c84-6251-448b-ac36-ea744888408a-832270)
