# Digital Customer Engagement Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [Granicus, LLC](/contract-winners/granicus-llc/public-sector-contract-awards)
- Award value: £216,192
- Tender value: £216,192
- Award date: 24 June 2020
- Published: 14 July 2020
- Contract start: 1 July 2020
- Contract end: 30 June 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6-370325
- OCID: ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56

## Description

GovDelivery Communications Cloud - Professional Package service used to issue emails to customers on behalf of HMRC - this includes SA reminders and is also used to communicate with customers about key events\.

## Related contract awards

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- [NPS Clean Room and Hackathon Cloud Delivery and Technical Assurance](/contracts/ocds-b5fd17-52da6cca-2003-4123-9198-c2daf677a4b6): H M REVENUE & CUSTOMS
- [Queensway House, East Kilbride - Multi Works Project - Main Works Contract](/contracts/ocds-b5fd17-702c4123-723f-4b50-ba2b-9f1b4ed85ca4): H M REVENUE & CUSTOMS
- [Development of Garden Waste Firmstep e-forms](/contracts/ocds-b5fd17-f4c33cf3-ca25-4b30-85f4-06f8922f13d8): Middlesbrough Council
- [Provision of Granicus Renewal](/contracts/ocds-b5fd17-8115d76c-d491-4a91-bb95-9b9e7206ddfc): Intellectual Property Office
- [Granicus Achieve Renewal](/contracts/ocds-b5fd17-b5dd3c7b-1e22-46fe-942b-b209c6c64a01): \.East Riding Of Yorkshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6-370325)