# 2025-049 Case Management System

> A sourced UK public sector contract award published by Ofgem.

## Key facts

- Buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Supplier: [Fivium Ltd](/suppliers/fivium/public-sector-contract-awards)
- Award value: £85,579
- Tender value: £85,579
- Award date: 2 February 2026
- Published: 25 February 2026
- Contract start: 2 February 2026
- Contract end: 31 January 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 032a086b-326b-49cf-9c01-0a66df7bf724-885946
- OCID: ocds-b5fd17-5c158479-4d65-42fc-99f6-4b5cc7fbbfe8

## Description

Ofgem requires a robust case management system to support its statutory obligations for handling information rights requests such as Freedom of Information \(FOI\), Environmental Information Regulations \(EIR\), Subject Access Request \(SAR\)\), parliamentary correspondence, complaints, and statutory reviews\. The system will be used by Ofgem to manage freedom of information, environmental information requests, subject access requests, internal reviews, parliamentary correspondence, complaints and statutory reviews, supporting up to 3,500 cases annually with scalability options\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/032a086b-326b-49cf-9c01-0a66df7bf724-885946)