# BT46 - RM1557\.13- Customer Satisfaction Feedback and Insights

> A sourced UK public sector contract award published by capitalEsourcing.

## Key facts

- Buyer: [capitalEsourcing](/buyers/capitalesourcing/contract-awards)
- Supplier: ROL Solutions Ltd t/a GovMetric
- Award value: £62,807
- Tender value: £62,807
- Award date: 29 March 2024
- Published: 10 April 2024
- Contract start: 1 February 2024
- Contract end: 31 January 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 77343be5-21ab-4bde-b3e2-095c65cbdf58-739713
- OCID: ocds-b5fd17-5b1ff228-33d6-4933-9e64-cc5d4cbbfe55

## Description

The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses\. This is stage 2 of the implementation\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/77343be5-21ab-4bde-b3e2-095c65cbdf58-739713)