# Customer Experience Mapping Journey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Kainos Software Limited](/contract-winners/kainos-software/public-sector-contract-awards)
- Award value: £367,000
- Tender value: £367,000
- Award date: 2 September 2024
- Published: 2 September 2024
- Contract start: 2 September 2024
- Contract end: 3 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 33218311-a0f9-49d0-817d-21002465b072-782101
- OCID: ocds-b5fd17-5ab0926b-e1b0-471c-b53c-321f223b7b22

## Description

The role of the CXJM team is to understand customer experience\. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- ["Airlock" Output Checking System OCS Decision Engine Development Partner](/contracts/ocds-b5fd17-8640d5c4-8f33-4b11-b142-5de918f37abe): UK BIOBANK LIMITED
- [Application Development, Maintenance and Support \(ADMS\) Plus - Kainos](/contracts/ocds-b5fd17-65503af4-f680-456e-ae38-855d0f9e834d): Department for Environment, Food & Rural Affairs
- [MOT Digital Delivery - Extension](/contracts/ocds-b5fd17-cb39267e-e111-4f8c-96ce-a953da8bb822): DVSA - Driver and Vehicle Standards Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/33218311-a0f9-49d0-817d-21002465b072-782101)