# Digital Customer Experience Strategy Partner\.

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [The University of Manchester](/buyers/the-university-of-manchester/contract-awards)
- Tender value: £200,000
- Published: 19 December 2024
- Planned start: 1 March 2025
- Planned end: 30 June 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 5025f632-dc48-490e-8db5-0cc0a5d03eb2-812655
- OCID: ocds-b5fd17-5a312b99-ce4b-4fff-8394-d67af6892324

## Description

The University of Manchester is embarking on an ambitious programme to redefine its external digital engagement\. This initiative goes beyond a website design, aiming to create a seamless, personalised digital experience for diverse audiences, from prospective students to research partners and alumni\. We are looking for an experienced strategic partner to co-create a long-term roadmap and target operating model that sets us up for success\. The strategy will help us advance our digital capabilities, integrate advanced technologies such as AI and CRM, and align with our Manchester 2035 vision\. With a focus on user-centred design, accessibility and operational efficiency, this transformation will position the University as a global leader in digital innovation\. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are available via the University's procurement portal In-Tend - https://in-tendhost\.co\.uk/manchesteruniversity/aspx/Home Is a Recurrent Procurement Type? : No

## Related contract awards

- [Fire and Smoke Damper Maintenance Contract](/contracts/ocds-b5fd17-6775db2d-baa4-46d4-a5e7-2031f61f7be3): UNIVERSITY OF MANCHESTER
- [Kilburn IT / Computer Science Expansion Project - Project Management](/contracts/ocds-b5fd17-729dc6ba-2998-42f3-a4b0-5e7ee195d828): UNIVERSITY OF MANCHESTER
- [Automation Systems For DNA & RNA Sequencing Preparation - AWARD](/contracts/ocds-b5fd17-698b6510-3cd5-4beb-80f6-c3cf963216f4): The University of Manchester

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5025f632-dc48-490e-8db5-0cc0a5d03eb2-812655)