# Repairs Portal/Chatbot

> A sourced UK public sector contract award published by Salix Homes Limited.

## Key facts

- Buyer: [Salix Homes Limited](/buyers/salix-homes-limited/contract-awards)
- Supplier: Hallnet Ltd
- Award value: £78,618
- Tender value: £78,618
- Award date: 1 April 2024
- Published: 18 April 2024
- Contract start: 9 April 2024
- Contract end: 8 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 05792d02-eddd-44a0-9517-2a103715617b-742144
- OCID: ocds-b5fd17-5a2aa67b-7f6c-47b7-8e6b-1a9f00167fe1

## Description

• To provide a portal for customers to log and track repairs\. • To replace the existing Salix built chatbot/repairs portal\. To award the contract to Hallnet Limited Only one bidder provided a response to the RFQ out of 5, because of this extensive product testing has been carried out post-RFQ and all key stakeholders are comfortable that the product is fit-for-purpose\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/05792d02-eddd-44a0-9517-2a103715617b-742144)