# Call Centre Ancillary Services - Workforce Management System

> A sourced UK public sector contract award published by North Yorkshire County Council.

## Key facts

- Buyer: North Yorkshire County Council
- Supplier: [Opus Business Systems Limited t/a Opus Telecoms](/suppliers/opus-telecoms/public-sector-contract-awards)
- Award value: £227,400
- Award date: 20 February 2023
- Published: 6 March 2023
- Contract start: 22 February 2023
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: bd936e87-2da0-4726-8af4-b717cd8f2ef1-621385
- OCID: ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e

## Description

Call Centre Ancillary Services - Workforce Management System

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bd936e87-2da0-4726-8af4-b717cd8f2ef1-621385)
