# Workforce, Training and Education IT Service Desk

> A sourced UK public sector contract award published by NHS England.

## Key facts

- Buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £371,484
- Tender value: £371,484
- Award date: 30 March 2026
- Published: 2 April 2026
- Contract start: 1 March 2026
- Contract end: 1 March 2028
- Stage: awarded
- Notice ID: fc79c1d1-805d-4cc6-861a-35d24ec20077-891610
- OCID: ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7

## Description

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning \(National\) and Healthcare Education Teams \(London and Midlands\)\.

## Related contract awards

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- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c) — Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91) — Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Service Desk Software - Knowledge Services & Library](/contracts/ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85) — NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fc79c1d1-805d-4cc6-861a-35d24ec20077-891610)