# GB-Norwich: This is an award against Gcloud 14 RM1557\.14 for Income Analytics and Engagement service 2026

> A sourced UK public sector contract award published by Flagship Housing Limited.

## Key facts

- Buyer: [Flagship Housing Limited](/buyers/flagship-housing-limited/contract-awards)
- Supplier: [Voicescape Limited](/suppliers/voicescape/public-sector-contract-awards)
- Award value: £306,454
- Tender value: £306,454
- Award date: 23 April 2026
- Published: 8 May 2026
- Contract start: 1 May 2026
- Contract end: 30 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 9ac98528-1baf-4940-9284-6eb2f0ce4716-896484
- OCID: ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa

## Description

Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team\.

## Related contract awards

- [Energy Efficiency Retrofit Installation Contractors and Consultants and associated services](/contracts/ocds-b5fd17-eb80292f-e287-4f85-b9b6-e8362d79322f) — Flagship Housing Limited
- [2026-07 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-e3bdfb15-f376-4921-b659-519b9406ae64) — Flagship Housing Limited
- [GB-Norwich: Income Analytics and Engagement service 2026](/contracts/ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6) — Flagship Housing Limited
- [GB-Norwich: Digital Operating Model and Workforce Strategy \(HR\)](/contracts/ocds-b5fd17-fb5e7b61-94ab-45ca-a6df-162a70376d62) — Flagship Housing Limited
- [AT1366 - Automated Collection of Council Debt](/contracts/ocds-b5fd17-27e0d91c-f682-477d-b345-4924c01ca36e) — Luton Council
- [GB-Milton Keynes: Provision of Caseload Manager](/contracts/ocds-b5fd17-acd698b8-276c-4e3a-bf77-f462f2881043) — Amplius Living
- [Automated Dialing for Revenues and Benefits Collection](/contracts/ocds-b5fd17-e89939f6-9d69-41aa-a176-cd3691ff2974) — Chelmsford City Council
- [Jigsaw Homes Group Caseload Manager](/contracts/ocds-b5fd17-5c41e7cf-2b0e-4854-9419-b5b2c49150f0) — CLARITY PROCUREMENT SOLUTIONS LIMITED
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716-896484)