# Out of Hours Call Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: AmicusHorizon Ltd
- Contract winner: [Orbis Protect Ltd](/contract-winners/orbis-protect/public-sector-contract-awards)
- Award value: £200,000
- Tender value: £200,000
- Award date: 18 February 2016
- Published: 18 November 2016
- Contract start: 1 April 2016
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: works
- Notice ID: 48ff7c8d-b9b6-46fe-851f-63f9ede6bda8-88272
- OCID: ocds-b5fd17-578a37fe-adc9-11e6-9901-0019b9f3037b

## Description

Outsourced call handling service for out of hours service between 6pm and 8am\. Call will be from our residents relating to repairs, anti-social behaviour and rent payments\.

## Related contract awards

- [LED Replacement - Building 1060](/contracts/ocds-b5fd17-2cce7fa0-833f-4fa5-9636-c4b030e3145c): AmicusHorizon Ltd
- [Responsive Maintenance and Void Property Works Alliance Framework](/contracts/ocds-b5fd17-228f01a7-2a3c-4409-a9a4-3a6c0dfb4913): AmicusHorizon Ltd
- [Video Conferencing](/contracts/ocds-b5fd17-147ff8fa-037c-4cc5-9c83-69b94f5b912d): AmicusHorizon Ltd
- [PS&EW L4\.4 RA Aug26 - St Leger Homes of Doncaster - awarded](/contracts/ocds-b5fd17-976efab6-f0e6-43c0-b761-fce7872e0564): NORTHERN HOUSING CONSORTIUM LIMITED
- [Dry out Services](/contracts/ocds-b5fd17-0462014b-476c-429a-94de-7aa6f680137b): WALSALL HOUSING GROUP LIMITED
- [GB-Norwich: Void Property Cleaning and Clearing Services](/contracts/ocds-b5fd17-16a3ed65-6dae-4b01-987a-5be788a10b6b): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/48ff7c8d-b9b6-46fe-851f-63f9ede6bda8-88272)