# National Citizen Service - New Outsourced Contact Centre Procurement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: NCS Trust C\.I\.C\.
- Contract winner: Sitel UK Limited
- Award value: £16,000,000
- Tender value: £16,000,000
- Award date: 17 October 2016
- Published: 18 November 2016
- Contract start: 30 August 2016
- Contract end: 31 October 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 3ca35e89-191e-425d-ac3f-38bfccce1472-113218
- OCID: ocds-b5fd17-56ed7b61-adca-11e6-9901-0019b9f3037b

## Description

Contract for New Contact Centre services dealing with Inbound and Outbound multi-channel engagements\.

## Related contract awards

- [NCS Marketing Frameworks](/contracts/ocds-b5fd17-26d3b8f9-ccdb-4a33-976e-c7c3ef9f66ab): NCS Trust C\.I\.C\.
- [Admin surge support service](/contracts/ocds-b5fd17-65091d5d-c056-4ed3-a56c-42e957c6fa38): Home Office
- [Helpdesk Function](/contracts/ocds-b5fd17-92ad1f29-d79f-46fb-af7f-06a1dac3592d): HS2
- [Provision of Health Measure at the Border COVID Helpline](/contracts/ocds-b5fd17-11f2d960-1f6f-4b26-9d83-dcf9a8baf84e): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3ca35e89-191e-425d-ac3f-38bfccce1472-113218)